Terms And Conditions


Please ensure you have read and fully understood before making your booking. These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of a Car service and an airport transfer service (“Service”) between you and City Cars. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.


“City Cars” means City Cars (Lichfield) Limited whose registered office is (Davidson Road WS14 9DZ Lichfield, UK.)You” and “your” means any individual, company or other business that places the booking with us.
Email address: [email protected]
Contact number (s): 01543 255440 – 01543 254999 – 01543 252444


You must allow sufficient time when booking your Car, i.e. 60 minutes for train journeys (especially for long journeys). For bus, coach and tram, you should book your Car at least 60 minutes before the departure time. To be clear this means if your train, plane, bus, medical or any important event is at 11 am then Car must be booked at a minimum 10 am or before. For Birmingham International Airport, you MUST book your Car 4 HOURS BEFORE the flight departure time. Subsequently, for other airports, you should allow ample time for the Car to be booked keeping in mind the distance and the traffic conditions.

City Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. Keeping the Lichfield traffic and the school rush in mind, if you need to catch a car between 7 AM to 9 AM, you must book your car60 minutes prior to the departure time. Otherwise, City Cars would not take responsibility for any delay. You must order a suitable car size for the number of passengers and luggage. City Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger. If you need to transport a wheelchair, please specify this at the time of booking.

Any special requests or deviations from the original journey need to be notified and should not be booked online. For those journeys we require you to ring our call center on 01543 252 444 for a tailored booking. Journeys that are booked for immediately will be subject to vehicle availability. This is especially for vehicles that seat more than four passengers. Please check with the call center on 01543 252 444 to guarantee availability.

Please ensure you have checked your booking details before submitting the form. City Cars will not be held responsible for any mistakes made. Please inform our operator if you have any pets that may be travelling with you. City Cars reserve the right to refuse any animals or pets except for assistance dogs. Please ensure when booking either we are covering the area that you are in. Please also allow sufficient time for the vehicle to get to you as most of our vehicles are based in City Center. All journeys booked must either start or end in the areas named above. City Cars reserve the right to refuse the booking should the booking fall outside these guidelines.

Prices and Payments

All our online quoted prices include VAT. Should you require a VAT receipt please call or email the call center or speak to your driver. The price you are quoted does not include any waiting time. This is for a journey from one destination to another. Should you require any extra pick-ups or drop-offs, you need to notify the call center so the price can be arranged accordingly. Payment can be made by credit card, debit card or cash.

If you pay by card and cancel before the vehicle is dispatched, we will refund your full fare within 5 working days. If the vehicle has been dispatched or arrived, we reserve the right to charge the full fare. The price quoted may differ slightly due to traffic, road closures, waiting times or delays due to unforeseen circumstances. Please call our office on 01543 252 444 if there any discrepancies with the prices and our operators will help resolve any issues.

The Service

You shall be responsible for the behavior of all the passengers in the vehicle during the journey. You will be charged £60 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger! Eating, drinking and/or smoking in cars are not permitted. All children travelling during the journey should be restrained in a manner appropriate to their age, weight, and height.

Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may not be retained by the driver for use on the return journey. City Cars will not carry more passengers than their insurance or licensing allows. City Cars always prosecute for non-payment of fare. Please ensure you have sufficient funds before booking.


If you need to cancel your booking, please contact City Cars as soon as possible. If you cancel a booking after the vehicle has been dispatched, then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has traveled/spent prior to the point of cancellation. As a rule, journeys from airports are dispatched up to two hours before flight arrival, journeys within the surrounding area of Lichfield are normally dispatched up to twenty minutes before their due time.


City Cars shall use all reasonable endeavors to get you to your destination on time but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall City Cars be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever. All luggage is carried entirely at your risk.

City Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. Surge Fares operate if there is extreme weather like heavy snow, we will always inform you of the fare before you book if inflated fares are in operation. If the car breaks down during your journey City Cars will endeavor to arrange an alternative car to complete the journey as soon as practicable.

You shall indemnify City Cars against all losses, costs, damages, and expenses arising from any act or omission of any passenger in your party. Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.


City Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence, or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.


City Cars may subcontract its obligations under this Agreement. You shall not assign, transfer, or delegate any of your rights or obligations under this Agreement. City Cars may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking. City Cars shall store, process, and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

This Agreement and any accompanying quotation represent the entire agreement between you and City Cars in relation to its subject matter. If there is any discrepancy between the terms of this agreement and the quotation, the terms of this agreement shall prevail. Nothing in this agreement is intended to confer any benefit on any third party, whether pursuant to the contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this agreement except where otherwise agreed in writing.